Exchanges and returns

Return policy, domestic deliveries

It is important to me that you are satisfied with the products you order. I always aim to deliver all products in tip-top condition, but if for some reason you receive a faulty product, please contact customer service and I will rectify the situation.

If you change your mind and wish to return a product, you have 14 days from receipt of the product to make a return. SALE products, books and jewellery do NOT have a right of return. Please notify us of the return by email, and you will receive instructions for the return in the reply email. Remember to keep the products in their original condition, with packaging and price tags. The payment will be refunded to the payment method you used when placing the order.

The return fee is €5.90 and will be deducted from the refunded amount. Returns to the Klaukkala store are free of charge. Please also remember that an uncollected order is not a return. If an order is returned to us as uncollected, we will cancel the order and deduct €20 from the refunded amount for shipping and handling costs.

For product exchange, if you wish to exchange a product for a different color or size, please notify us at ulla.lindfors@katariinahome.fi. After that, place a new order for the exchange product and pay for it. We will then send you a Posti return number. You provide this to the clerk at the service point. If you want to return to an automated parcel locker, please notify Posti using this link (select "return with contract number" option). This ensures that the product does not run out. 

Questions and answers regarding returns

Can I return a SALE product or a book?
Sale products and books do not have a right of return.

Does it cost to return a product?
If you are not satisfied with the products you ordered and wish to make a return, we will charge a small fee of €5.90 for that return. Returns to the Klaukkala store are free of charge.

How are returns handled?
Send us an email: ulla.lindfors@katariinahome.fi and you will receive instructions for the return in the reply email. POSTI handles our returns.

How long does it take to process a return?
Once we have received your return, the refund will be made to the payment method you used when placing the order. The payment will be refunded within 14 days of receiving the return.

What do I do if the return is lost in transit?
When making a customer return, always remember to keep the Posti Easy Code and the return receipt. With these, we can trace the lost package, and the transport company will take responsibility for the loss. Please remember that without a receipt/code, a lost shipment is the customer's responsibility.

International returns

1. Returnable products
You can return any item for a refund. If you would like a different size or colour, please return your unwanted item and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. All items must be returned in original condition, including possible manufacturer packaging, tags, and any accessories. Shoes should be tried on indoors and underwear over another piece of garment. Please ensure returns are carefully packaged

2. Include information in parcel and notify us
Please include a note in the package with your contact information and other details about your return, for example print your receipt and mark the returned products by circling the product number.

Always inform us about your return by sending us email to ulla.lindfors@katariinahome.fi . You must include information about the products you returned and the tracking code for the return.

Failure in this might result in your parcel being rejected at Finnish customs and being sent back to you.

3.Send your return parcel